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Publishing Solutions

Clevora offers complete prepress solutions from raw manuscript to printed books and files for online publishing. We are equipped to deliver a whole gamut of value-added services that include project management, editorial services, image management and digital archiving besides typesetting and data conversion services. Our fully XML-enabled workflow empowers us to deliver XML files, including SGML entry of scientific text comprising math and tables to the client as per their project requirement. We have created a separate and dedicated book production cell that caters to such unique requirements of the clients.

Clevora is offering a full range of high-end publishing services for STM books & journals, HSS books & journals, Major reference works/encyclopedias, College textbooks, School books (El-Hi), Trade books and Custom books.

Brief description of Clevora's Prepress & e Publishing Services are submitted below:

Composition Services

  • Typesetting from manuscripts or author supplied files
  • Data capture and conversion
  • Editing including technical and copy editing
  • Design and graphics including scanning, file conversion, redrawing & re-labeling of artwork etc.
  • Math type handling
  • Electronic content delivery

Editorial Services

Clevora has large team of editors who are well versed with copyediting and technical editing. We prepare a style sheet for every project we handle and the client's editor before implementation approves the style sheet. We have experience in handling a variety of contents in different domains viz., academic & scientific, commerce, marketing & management, finance & trade, social science, mathematics and medical. Also we have experience in handling all technical editing viz., typesetting issues, table layouts, aligning equations, complex lists and floats such as figures and boxes.

Artwork Services

Clevora has experience in addressing end-to-end illustration and design solution for books, manuals, journals, dictionaries, encyclopedias etc. Our artwork service includes

  • Graphic reproduction
  • High-end color scanning
  • Image retouching and manipulation
  • Re-labeling and redrawing
  • Digital proofing
  • Technical and medical drawing etc.

XML Services

Clevora provides a full spectrum of XML services to address the demands for digital formats and online publishing requirement for content repository and multi-device capabilities. Some of the salient features of XML services offered by Clevora are

  • Customized XML, MS-Word or TeX/LaTeX based editing tools
  • Customized style sheets according to customer's DTD
  • Customized quality control tools and XML based templates
  • Generation of XML files based on publisher's DTD
  • Typesetting from XML files including auto pagination etc.

eBook Services

Clevora has world class color A3 book scanner for scanning of books and has expertise in handling different formats such as ePub, OeB, Lit etc. Some of the eBook services offered by Clevora are

  • Scanning and digitization of printed books for conversion into eBooks
  • Conversion of content into appropriate eBook format as per the requirements of the customer
  • Conversion of books from one format to another

Project Management Services

Clevora provides complete project management services such as

  • Liaison with publishers, authors and editors
  • Control of copy editing services
  • Typesetting services

 

Technology

  • The publishing industry is increasingly driven by technology. Clevora has a large Internal software development team focused on leveraging technology for innovation, automation & improvement in productivity and quality.
  • The tools developed by our team are very sophisticated and require minimum manual intervention across various aspect of work which enables the people to focus on their core work.

Process

Systems and process play a key role to ensure predictability and facilitate continual improvement.

  • Clevora ensures all processes are totally automated to provide consistent quality.
  • All tools are integrated into Workforce Management Software, which enables operators to work with single user friendly interface and improves overall efficiency.
  • Clevora ensures that each file goes through all defined processes before dispatch to the customer

Quality

  • We are committed to meet and exceed the expectations of our customers by delivering quality products and services in the most cost-effective and timely manner.
  • Quality systems and procedures have been carefully evolved over a period of time and adopted at every stage for ensuring consistency and high quality of service.
  • With stringent Quality Assurance measures in place, we take extra care in preventing any errors at each stage.
  • Periodic internal and external quality audits are conducted to improve quality processes.
  • Clevora's Quality Management System is robust and supported by online documentation that helps in catering to varying customer requirements.

Why Clevora?

· Strong commitment to quality
· Outstanding TAT and benefit of operating on world clock
· Over a decade of experience
· Quick process migration and scaling up of operations
· Security & confidentiality of data
· State-of-the-art infrastructure and robust and tested BC & DR plans
· Well qualified and trained staff
· Back office services for various industries with customized workflow
· Process innovation capabilities.

Want more information? Call us at : +1.204.567.514 or email us


BPO Services

  • Customer Care and Support.
  • Catalog/Order Entry.
  • DRTV/Direct Response.
  • Appointment Setting/sales Visits.
  • Credit Card/Order Processing.
  • Multi-Language and Communication Support.
  • Order Management & Fulfilment Services.

Our Key Features:

  • We hire agents who are well educated, easy to understand and have good listening skills.
  • Sufficient investment on training &quality processes for better customer care services.
  • A healthy work environment where employees are motivated to meet SLAs.

We have exceptionally robust and long-standing experience with:

  • Document Management: Providing extensive document management and processing for mortgage servicers, publishers, information businesses
  • Database Management: Compiling, creating, and maintaining complex healthcare, legal, financial, business, advertiser databases that are the foundation of all revenues for our clients
  • Publisher Program Management: Providing overall program management and technology for creation of publications including author submission, editing and approval

Want more information? Call us at : +1.204.567.514 or email us



Back Office Services

Back office tasks are not the primary functions of an organization but they are necessary for keeping an organization running. Since our inception, we have been providing back office services to our clients spread across various industry verticals. Our back office solutions are accurate, cost effective and customized according to the specific business requirements of our clients. From complex work flows to simple tasks, we do them all.

Our back office support services are:

  • Account Receivables
  • Asset Management
  • Document Management
  • Data Mining/Harvesting
  • Database Builds
  • Data Analysis
  • Direct Mail Campaign Alerts

Want more information? Call us at : +1.204.567.514 or email us

 

 







Email/Chat Support



Email is increasingly becoming the most popular form of communication and has now become the primary means of data transmission and customer relationship management. Companies are forced to adopt new market strategies to maximize their reach to keep themselves apart in market competition and to meet up with an ever increasing demand of high level of service and response. That makes email marketing more relevant and rationalized.

Recently, many companies have started outsourcing their non-voice call centre needs such as email & chat support services and SMS Chat support services for many leading organizations. for better quality of response and less turnaround time. We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues. Clevora provides its clients with email support service package which Includes:

  • Customer care.
  • Technical support.
  • Order fulfilment Verification.
  • Complete query resolution.
  • Automated response.
  • Computer-aided response.
  • Manual response.


Benefits

  • Highly Secure.
  • Highly Accurate.
  • Cost Effective.

Chat Support Service: With Clevora, you can actually provide your customers with a human interface to help them navigate through the process. Our representatives will guide your customers through all processes. They handle any complaints and suggestions courteously.

Our Chat Support services Include:

  • Purchase processes.
  • Online Filing of Insurance Claims.
  • Online Credit Applications.
  • Technical Support.
  • Website Response through Live Chat.
  • Endless other activities.

Why our services are differing from others?

  • 24/7 Service.
  • Trained professional chat executives.
  • Prompt and accurate response on live chat requests.
  • Highly efficient! - One chat executive can handle multiple chats at the same time.

Want more information? Call us at : +1.204.567.514 or email us



Research Services

At Clevora, our aim is to provide high level of accuracy, timely deliveries, total confidentiality and cost effective web research services. We collect and analyse quantitative and qualitative data to provide reliable and effective solutions.

We have the necessary infrastructure to enable online data retrieval, secure online resources and present relevant data from those sites within a database as per the requirement of client.

Our Web Research services include:

  • Web search.
  • Online data entry.
  • Company research.
  • Conducting surveys and analysis.
  • Target Email address extraction.
  • Mystery shopping.

Want more information? Call us at : +1.204.567.514 or email us



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